Privacy Policy
1. Data Controller
This Privacy Policy applies to the website www.mokacoffee.pt, owned and operated by:
Luz Moka Coffee, Lda
Trading as Møka Cøffee
Tax Identification Number (NIF): 518571610
Registered Address: Praça da Cidade do Salvador, 326, 4450-096 Matosinhos, Portugal
Email: geral@mokacoffee.pt
Phone: +351 222 408 932
Møka Cøffee is responsible for collecting, processing, and protecting the personal data of its customers, visitors, and users of this website, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Portuguese law.
2. Scope and Purpose of Data Processing
Personal data is collected transparently and used solely for specific, legitimate purposes. Data may be collected when:
Creating a user account;
Making purchases online;
Subscribing to newsletters;
Sending messages via contact forms;
Interacting with marketing campaigns (Google, Meta, etc.);
Browsing the website.
The data collected is processed for the following purposes and legal bases:
| Purpose | Legal Basis | Examples |
|---|---|---|
| Fulfilling a contract | Contract execution | Order processing, invoicing, delivery |
| Complying with legal obligations | Legal requirement | Tax and accounting documentation |
| Customer communication | Legitimate interest | Customer support, information requests |
| Marketing and newsletters | Consent | Promotional emails, offers, news |
| Website analytics | Consent | Cookie-based traffic analysis |
3. Categories of Data Collected
Identification: name, surname, NIF (tax number)
Contact: email address, phone number, postal address
Billing and delivery: billing address, shipping address
Technical: IP address, browser type, device, pages visited
Payment: handled securely by third parties (PayPal, Stripe, MBWay); Møka Cøffee does not store payment details.
4. Data Retention Period
Personal data is retained only for the necessary period to fulfil the purposes for which it was collected or to comply with legal obligations.
| Type of Data | Retention Period |
|---|---|
| Billing and transaction data | 10 years (legal requirement) |
| Customer account data | Up to 2 years after last interaction |
| Marketing data | Until consent is withdrawn |
| Cookies and analytics data | Up to 12 months, depending on category |
After the retention period, data is securely deleted or anonymised.
5. Data Sharing and Processors
Personal data may be shared only with trusted third parties, under strict confidentiality agreements and for purposes compatible with the original collection, such as:
Payment service providers (PayPal, Stripe, banks);
Transport and logistics companies;
Marketing and analytics partners (Google Analytics, Meta Pixel);
Legal or tax authorities, when required by law.
All third-party partners comply with the GDPR and apply appropriate security measures.
6. Data Subjects’ Rights
In accordance with the GDPR, users have the following rights regarding their personal data:
Access – to know whether data is being processed and obtain a copy.
Rectification – to correct inaccurate or incomplete data.
Erasure (“right to be forgotten”) – to request deletion of personal data.
Restriction – to limit processing in specific situations.
Portability – to receive data in a structured, commonly used format.
Objection – to object to processing based on legitimate interest or direct marketing.
Requests to exercise these rights may be sent to:
📧 geral@mokacoffee.pt
If the user believes that their rights have been violated, they may file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) – www.cnpd.pt.
7. Data Security
Møka Cøffee applies technical and organisational measures to ensure data confidentiality, integrity, and protection against loss, alteration, unauthorised access, or misuse, including:
Secure HTTPS (SSL/TLS) connections;
Restricted access to authorised staff only;
Encrypted data and secure servers;
Regular backups and system monitoring.
8. Marketing Communications
Promotional communications (via email, SMS, or other channels) are sent only with the user’s prior consent.
Consent can be withdrawn at any time through the “unsubscribe” link in each message or by contacting geral@mokacoffee.pt.
9. Cookies and Similar Technologies
The website www.mokacoffee.pt uses cookies to improve browsing experience, analyse statistics, and personalise content.
Further information is available in the Cookies Policy.
10. International Data Transfers
If any processing requires data transfer outside the European Economic Area (EEA), Møka Cøffee ensures that adequate safeguards are implemented in accordance with Articles 44–50 of the GDPR, such as Standard Contractual Clauses or equivalent mechanisms.
11. Updates to This Policy
This Privacy Policy may be updated periodically to reflect legislative or operational changes.
The latest version will always be available on this page and will include the date of the last update.
12. Contact Details
Data Controller: Luz Moka Coffee, Lda
Email: geral@mokacoffee.pt
Address: Praça da Cidade do Salvador, 326, 4450-096 Matosinhos, Portugal
Phone: +351 222 408 932
Last updated: October 2025
© Luz Moka Coffee, Lda — Møka Cøffee
All rights reserved.
