The website www.mokacoffee.pt is owned by Luz Moka Coffee, Lda, a private limited company registered in Portugal, operating under the commercial name Møka Cøffee.
Company details:
Trade name: Møka Cøffee
Legal name: Luz Moka Coffee, Lda
Tax Identification Number (NIF): 518571610
Registered address: Praça da Cidade do Salvador, 326, 4450-096 Matosinhos, Portugal
Email: geral@mokacoffee.pt
Phone: +351 222 408 932
Customer service hours: Monday to Friday, from 9:30 am to 12:30 pm and from 2:00 pm to 7:00 pm
These General Terms and Conditions of Use and Sale apply to all visitors and users of the website www.mokacoffee.pt, as well as to any commercial transactions carried out through the online shop.
Browsing this website and/or placing an order implies full understanding and acceptance of these Terms and Conditions.
Møka Cøffee reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be published on the website.
All content, including text, images, design and code, is the exclusive property of Luz Moka Coffee, Lda, and is protected by copyright and industrial property laws.
Reproduction, alteration, distribution or commercial use of this content without prior written authorisation is strictly prohibited.
Møka Cøffee reserves the right to update product information, prices, descriptions, or promotional campaigns without prior notice.
Product images are for illustrative purposes only; the customer should refer to detailed descriptions for precise characteristics.
All elements of the website www.mokacoffee.pt — including its brand identity, design, texts, logos, photographs and videos — are protected by Portuguese and European intellectual property laws.
Any reproduction, in whole or in part, without written consent from Luz Moka Coffee, Lda, is strictly prohibited.
All products sold comply with Portuguese law.
Møka Cøffee shall not be held liable for any non-compliance with local laws outside Portugal where the order is delivered.
It is the customer’s responsibility to ensure that products may be imported or used in the destination country.
The company is not responsible for any damage resulting from misuse, improper storage, or incorrect handling of products.
The user agrees to:
Avoid introducing or sharing unlawful, defamatory, obscene, or offensive content.
Use the website in a responsible and ethical manner.
Provide accurate, complete, and up-to-date personal information.
Refrain from creating false accounts or using third-party data.
Møka Cøffee shall not be held responsible for any order errors resulting from incorrect information provided by the customer.
Luz Moka Coffee, Lda fully complies with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Portuguese data protection laws.
Data is collected solely for order processing, invoicing, customer communication and marketing actions directly related to the brand.
Personal data is treated as strictly confidential and will not be sold or shared with third parties.
The customer may exercise the rights of access, rectification, opposition, and erasure at any time by contacting:
Email: geral@mokacoffee.pt
Address: Luz Moka Coffee, Lda — Praça da Cidade do Salvador, 326, 4450-096 Matosinhos, Portugal
The website uses cookies to improve browsing and personalise the user experience. Cookie settings can be managed through the browser preferences.
MBWay
Credit/Debit Card
PayPal
Bank Transfer
Orders are processed after payment confirmation.
The average dispatch time is 24 to 48 business hours, varying according to demand.
Delivery is available within Portugal (Mainland and Islands) and across Europe, subject to applicable shipping fees.
If a product is unavailable, the customer will be notified and may choose between:
Replacement with an equivalent product; or
Full refund within 14 business days.
All products are covered by a 2-year legal warranty, in accordance with Decree-Law No. 84/2021.
The warranty does not cover damage caused by misuse, natural wear and tear, or improper maintenance.
The website uses cookies to:
Enhance browsing and usability;
Analyse usage statistics;
Personalise content and advertisements.
For further information, please consult the Cookies Policy.
These Terms and Conditions are governed by Portuguese law.
In case of dispute, the consumer may contact the following Alternative Dispute Resolution Entity:
For customers outside Portugal, any dispute shall be submitted to the Portuguese courts.
Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
www.cicap.pt | Email: cicap@cicap.pt
These Terms and Conditions were last updated in October 2025 and replace all previous versions.
© Luz Moka Coffee, Lda — Møka Cøffee
All rights reserved.
